We utilize Exact Synergy and Exact Event Manager to facilitate various order maintenance operations such as updating the Order Ship Date, Discount Percent, and changing the Sales Rep on posted invoices.

Because these utilities are based on Synergy Workflows that means it is easy to incorporate an approval process before allowing users to implement the requested updates. It also means that analysis on who is requesting these updates and when is easy with the built-in Workflow Pivot Analysis.

Any routine process can be implemented using Synergy Workflows.

• Manage and enforce your credit hold/release policy with complete audit and traceability

• Perform and record routine preventive maintenance on equipment

• Manage your customers’ Sales Tax Exemption Certificates

• Track product warrantees

MSM has the experience, knowledge and creativity to understand your processes, brainstorm new ideas, and implement satisfying solutions.